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For your reference, we have included the original job posting below.
Customer Support Technician
Job Number:
26400970
Company Name:
Harte-Hanks
Job Location:
Dallas, TX US
Job Category:
Information Technology
Minimum Education:
High School Diploma
Customer Support Technician
Categories: System Support & Documentation
If you?re looking for a career where teamwork combines with excellence, where innovations blend with creative thinking, and support for career enhancements is inherent, then we want you to help us make it happen with Harte-Hanks Direct Marketing. We provide state-of-the-art lead processing, customer care and management via a variety of channels--from web-based solutions to more traditional teleservices - for businesses ranging from computer hardware and software manufacturers to financial services companies. We are a publicly traded (HHS) company with over 7000 employee?s world wide, and just recently eclipsed the 1 billion revenue mark.
As a Customer Support Technician for Harte Hanks supporting Texas Instruments, you will receive inquiries via telephone and email from Texas Instruments customers regarding technical and non-technical issues for semiconductor devices, and handle issues at various levels of technical support. As a key member of this support Team, you must understand and remain within support boundaries, and follow detailed escalation procedures. A combination of having strong technical/product knowledge, relationship building skills, and sales lead generation skills makes you the ideal candidate for this opportunity. As a Customer Support Technician for Harte Hanks supporting Texas Instruments, you are the voice of Texas Instruments!
Responsibilities
Provide technical support for TI customer?s on Semiconductor Products via telephone and email
Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem
Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution
Review of open customer issues on a daily basis, updating our customers on the status of their escalated cases
Help customers gain understanding of products and navigation through TI website
Understand the objectives of each department within TI and knowing when to use them as a resource
Cross-collaboration through multiple team to work towards a common goal
Requirements:
Required Skills
Minimum - Associates Degree in Electronics Technology
General understanding of schematics/ datasheets for device functionality i.e. amplifiers, power management, logic, data-converters, DSP and microcontrollers
A high level of analytical skills; ability to analyze and interpret technical inquiries
Advanced writing and verbal communication skills
Ability to multi-task and prioritize job requirements
Strong personal organization skills and time management
Must be detailed and process oriented
Helpful Skills
Minimum of 2+ years experience in technical customer service, preferably in the Semiconductor industry
2 years experience in a customer support call center environment is a plus
SAP experience is a plus
Fluent Spanish and/or Portuguese verbal and written communication is a plus
Note: The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.
